Cancellation charges will apply to all confirmed cancelled bookings within the following time frames:

Cancellation policy	Venue hire	Extras
On the day	100%	Catering + any Hire Charges
3 working days or less	100%
4 - 5 working days	75%
6 - 8 working days	50%

Postponement policy	Venue hire	Extras
24 hours	75%	Catering + any Hire Charges
2 - 3 days	50%
4 - 8 days	30%

A working day is defined as a full office working day of 9am to 5pm, Monday to Friday.

Cancellation charges will apply to postponed bookings, if that booking is then cancelled.

Eyewitness will accept no liability for delays, disruptions or postponements caused by or as a result of weather, industrial actions, demonstrations, transport difficulties, terrorist actions or any other circumstances beyond our control.

Handling Charges:

If Eyewitness arranges incentives or has to hire specific equipment requested by the client, we will charge a 15% handling charge.

Payment:

Terms of payment are 30 days from date of invoice and are subject to VAT. Interest will be charged on outstanding accounts.

Property:

Eyewitness will accept no liability for any loss or damage to Clients’ property or stored materials unless it is caused by Eyewitness negligence.

Damage:

Any damage that is incurred to the Eyewitness Studios will be billed on to the Client’s invoice. A full inspection of the Studios is routinely done every morning.